1. Introduction
AI Content Factory (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read it carefully.
2. Information We Collect
We collect information you provide directly to us, as well as information generated automatically through your use of the platform:
- Account information — name, email address, and password when you register.
- Content data — text, images, and videos you create or upload through the platform.
- Social platform credentials — OAuth tokens for connected platforms (e.g., Facebook, Instagram, TikTok) stored securely in encrypted form.
- Usage data — pages visited, features used, actions taken, and timestamps.
- Device and log data — IP address, browser type, and error logs collected automatically.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the platform.
- Generate and publish AI content on your behalf to connected platforms.
- Authenticate your identity and manage your account.
- Monitor and analyse usage patterns to improve the platform.
- Send administrative communications such as security alerts and service updates.
- Investigate and prevent fraudulent or unauthorised activity.
4. How We Share Your Information
We do not sell your personal information. We share your data only in the following circumstances:
- Third-party platforms — when you connect a social account, we transmit content and credentials to that platform on your instruction.
- AI service providers — content prompts are sent to AI providers to generate outputs on your behalf. We use providers that comply with appropriate data protection standards.
- Infrastructure providers — hosting, database, and caching services required to operate the platform (e.g., database hosting, Redis caching).
- Legal obligations — when required by law, court order, or to protect the rights and safety of our users or the public.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the service. If you request account deletion, we will delete or anonymise your data within 30 days, except where retention is required by law.
6. Security
We implement industry-standard technical and organisational measures to protect your information, including encrypted storage of credentials, rate limiting, and security headers on all responses. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to correct inaccurate or incomplete data.
- The right to request deletion of your data.
- The right to restrict or object to processing of your data.
- The right to data portability.
To exercise any of these rights, please contact us using the details in Section 10.
8. Cookies and Tracking
We use session cookies and local storage to maintain your authenticated session and user preferences (such as colour theme and display mode). We do not use advertising cookies or cross-site tracking.
9. Data Deletion
You may request deletion of your data at any time by contacting us at the email address below. Upon receiving a verified deletion request, we will remove your personal data from our systems within 30 days, except where we are legally required to retain certain information.
10. Contact
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@aicontentfactory.app.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page. Continued use of the platform after any changes constitutes your acceptance of the revised policy.